Frequently Asked Questions
Everything you need to know about your Sister Jane order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. For international orders, please allow 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I find my correct size?
Each product page features a detailed size guide. Our collections generally follow standard UK sizing, but we recommend checking specific measurements as our signature silhouettes can vary from slim to oversized fits.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also complete your purchase using PayPal, Apple Pay, or Klarna for flexible payment options.
How should I care for my Sister Jane garments?
Due to the delicate nature of our fabrics and intricate embellishments, we recommend checking the care label on each individual garment. Most of our pieces are dry clean only to maintain their unique texture and shape.